Delivery
Customer service
We can be contacted via email shop@survivalinternational.org or phone +44 (0)207 687 8700.
Customer service will be closed over the Christmas period. Our last working day is 20 December, we will re-open 3 January. Any queries received during this time will be handled promptly from 3 January onwards..
Christmas deliveries
Your last chance to order before the big day! We advise you to order by:
UK orders: 15 December
Rest of the world: 30 November
Our warehouse will be closed over the Christmas period. The last working day will be 20 December and will re-open on 3 January. During this period orders can be taken, and will be sent out after 3 January.
Please note that we cannot refund any deliveries made after this time if they do not reach you by 25 December.
Post and packing
Our post and packing charges cover only the minimum cost of processing an average order. There is no donation to Survival in this charge.
Heavy items
If your order contains any heavy items, a postage surcharge for non-UK deliveries will be added to your order: Europe at £10.00 and £15.00 for the rest of the world.
UK delivery
The standard delivery charge for UK orders is £4.99. All orders are sent via a tracked service with Royal Mail. Your order will be dispatched within 2-3 working days of receipt, subject to availability. Usually orders take 2-3 working days to arrive after dispatch but please allow a full 14 calendar days for delivery.
With our Express Delivery, your order will be delivered within 5 working days to any UK mainland address. Costs vary based on weight and size of parcels - please email shop@survivalinternational.org before you make your order for pricing.
Using a "Safeplace" as agreed with Royal Mail means all responsibility for the contents of the order is passed to the customer. Survival will not cover ruined or stolen orders left in Safeplaces.
Rest of the world delivery
We shop from the UK using Royal Mail to send international orders. Our postage rate for mainland Europe and Ireland excluding Croatia, Iceland, Latvia and Serbia is £9.50, and £17.50 to the rest of the world including Croatia, Iceland, Latvia and Serbia. Your order will be dispatched within 2-3 working days of receipt, subject to availability. Please allow a further 30 calendar days for delivery.
We do not ship to Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay and Venezuela, or Italy.
Our shop in Italy
For our Italian shop please visit: catalogo.survival.it
Additional fees for overseas customers
Prices displayed on the website do not include import duties or taxes. We are not responsible for any tax, import, customs duties or any other additional fees your country may charge. For online orders all the fees required for customs clearance are the sole responsibility of the customer (that’s you). We declare the cost, weight and description of the contents to our courier at the time of dispatch and submit our customs data electronically to aid customs clearance. Please note that Survival does not have any control over these fees and cannot advise as to what the costs will be, as shipping rules vary from country to country. To ensure a smooth experience, please do check any fees your order maybe be subjected to before making a purchase.
For more information on customs, duties, taxes, and other import charges, please contact your local customs office.
In the case you refuse to receive the order because of the unexpected additional fees, we reserve the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.
Our orders ship from the United Kingdom.
Responsible Person for General Product Safety Regulation
The details of our responsible person, based in the EU, can be requested by contacting shop@survivalinternational.org.
Alongside Survival International Trading Ltd, the Responsible Person will ensure compliance with all applicable safety and regulatory requirements, including:
• Maintaining technical documentation and conformity assessments.
• Cooperating with market surveillance authorities.
• Addressing product safety concerns and corrective actions when necessary.