We can be contacted via email firstname.lastname@example.org or phone +44 (0)207 687 8700.
Our customer service will be closed over the Christmas period. The last working day will be 20 December and will re-open 3 January. During this time, any queries received will be handled promptly from 3 January onwards.
Your last chance to order before the big day! We advise you to order by:
UK orders: 9 December for standard deliveries.
Mainland Europe and Ireland: 6 December.
USA and the rest of the world: 30 November.
Our warehouse will be closed over the Christmas period. The last working day will be 22 December and will re-open on 3 January. During this period orders can be taken, and will be sent out after 3 January.
Please note that we cannot refund any deliveries made after this time if they do not reach you by 25 December.
Our shop in Italy
We deliver to all countries of the world except Italy, for our Italian shop please visit: catalogo.survival.it
Free standard delivery with Royal Mail on all UK orders over £50. The standard delivery charge for UK orders is £4.99. To keep our costs down, this is not a tracked service. Your order will be dispatched within 2-3 working days of receipt, subject to availability. Please allow a further 14 calendar days for delivery.
With our Express Delivery, your order will be delivered within 5 working days to any UK mainland address. Costs vary based on weight and size of parcels - please email email@example.com before you make your order for pricing.
Mainland Europe, Ireland and rest of the world delivery
Our postage rate for Mainland Europe and Ireland is £9.50, and £17.50 to the rest of the world. Your order will be dispatched within 2-3 working days of receipt, subject to availability. Please allow a further 30 calendar days for delivery.
Post and packing
Our post and packing charges cover only the minimum cost of processing an average order. There is no donation to Survival in this charge.
If your order contains any heavy items, a postage surcharge for non-UK deliveries will be added to your order: Europe at £10.00 and £15.00 for the rest of the world.
Additional fees for overseas customers
We send all items Delivered at Place (DAP) also known as Delivered Duty Unpaid (DDU). We are not responsible for any tax, import, customs duties or any other additional fees your country may charge. We declare the cost, weight and description of the contents to our courier at the time of dispatch and submit our customs data electronically to aid customs clearance. Please note that Survival does not have any control over these fees and cannot advise as to what the costs will be, as shipping rules vary from country to country. To ensure a smoother experience, please do check any fees your order maybe be subjected to before making a purchase.
We recommend requesting information at your local customs office to calculate any additional charges
In the case you refuse to receive the order because of the unexpected additional fees, we reserve the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.
Our orders ship from the United Kingdom.