Every order supports Indigenous peoples' rights
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Every order supports Indigenous peoples' rights
Cart 0

Delivery

Customer service
You can reach us via email: shop@survivalinternational.org or phone: +44 (0)207 687 8700.

Our last working day before Christmas is 19 December, and we reopen on 5 January. Any queries received during this period will be handled promptly after we return.

Delivery
All orders are shipped from the United Kingdom.

Your last chance to order before the big day! We advise you to order by:

UK orders: 15 December 

Rest of the world: 30 November

Our warehouse will be closed over the Christmas period. The last working day will be 23 December and will re-open on 2 January. During this period, orders can be taken and will be sent out after 5 January.

Please note that we cannot refund any deliveries made after this time if they do not reach you by 25 December.

Post and packing
Our post and packing charges cover only the minimum cost of processing an average order. There is no donation to Survival in this charge.

Heavy items
If your order contains any heavy items, a postage surcharge for non-UK deliveries will be added to your order: Europe at £10.00 and £15.00 for the rest of the world.

UK delivery

  • Standard delivery: £4.99 via tracked Royal Mail. Orders are dispatched within 2–3 working days (subject to availability) and usually arrive 2–3 working days after dispatch. Please allow up to 14 calendar days for delivery.

  • Express delivery: Guaranteed within 5 working days to UK mainland addresses. Costs vary by parcel size and weight — please email shop@survivalinternational.org for pricing before ordering.

  • Safeplace deliveries: If you choose delivery to a “Safeplace” agreed with Royal Mail, responsibility for the order passes to you. Survival cannot cover lost or damaged items left in Safeplaces.

France & French Territories delivery - Small Parcel Tax (TPC)
From 1 March 2026, packages with a value of €150 or below shipped from outside the EU to France, Monaco, Guadeloupe, Martinique, and Reunion may be subject to a €2 per item tax (Taxe sur les petits colis).

  • This tax is collected by the carrier on delivery.
  • The tax is per HS code (item type) in the parcel, not per parcel.
  • Your HS code is included in customs documentation, so no action is required on your part.
  • Items valued €22 or less for Guadeloupe, Martinique, and Reunion are exempt.

Please note: This fee is separate from VAT. 

Rest of the world delivery

  • We ship all international orders from the UK via Royal Mail. To keep shipping costs as low as possible for our customers, we use a standard untracked service.

  • Rates: £9.50 to mainland Europe and Ireland (Croatia, Iceland, Latvia, and Serbia are not included in this rate); £17.50 to the rest of the world (including Croatia, Iceland, Latvia, and Serbia)

  • Dispatched within 2–3 working days and will typically arrive within 1-2 weeks. However, please allow up to 30 calendar days for delivery.

  • We do not ship to Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, or Italy.

  • For our Italian shop please visit: catalogo.survival.it

International Orders – Duties & Taxes
Orders shipped outside the UK may be subject to import duties, taxes, and customs fees. These charges are set by your local customs authority and are the responsibility of the customer.

We declare the value, weight, and contents of all shipments and submit customs information electronically to help ensure smooth processing. However, we have no control over these charges and they can vary by country.We recommend checking with your local customs office before placing your order to avoid unexpected costs.

EU Orders (IOSS)
For EU deliveries, we use the Import One-Stop Shop (IOSS), which allows VAT to be paid at checkout on eligible orders. This helps reduce the risk of additional charges or delays on delivery.

Please note, IOSS typically applies to orders valued at €150 or less. Orders above this threshold may still incur import duties, taxes, and handling fees on arrival.

Refused Deliveries
If an order is refused due to unpaid import fees, the customer may be responsible for return shipping costs and any customs charges incurred.

Responsible Person for General Product Safety Regulation
Our EU-based Responsible Person ensures compliance with safety and regulatory requirements. Contact shop@survivalinternational.org for details. Responsibilities include:

  • Maintaining technical documentation and conformity assessments

  • Cooperating with market surveillance authorities

  • Addressing product safety concerns and corrective actions