Every order supports Indigenous peoples' rights
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Every order supports Indigenous peoples' rights
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Delivery

Customer service
You can reach us via email: shop@survivalinternational.org or phone: +44 (0)207 687 8700.

Our last working day before Christmas is 20 December, and we reopen on 3 January. Any queries received during this period will be handled promptly after we return.

Christmas deliveries 
Your last chance to order before the big day! We advise you to order by:

UK orders: 15 December 

Rest of the world: 30 November

Our warehouse will be closed over the Christmas period. The last working day will be 23 December and will re-open on 2 January. During this period, orders can be taken and will be sent out after 3 January.

Please note that we cannot refund any deliveries made after this time if they do not reach you by 25 December.

Post and packing
Our post and packing charges cover only the minimum cost of processing an average order. There is no donation to Survival in this charge.

Heavy items
If your order contains any heavy items, a postage surcharge for non-UK deliveries will be added to your order: Europe at £10.00 and £15.00 for the rest of the world.

UK delivery

  • Standard delivery: £4.99 via tracked Royal Mail. Orders are dispatched within 2–3 working days (subject to availability) and usually arrive 2–3 working days after dispatch. Please allow up to 14 calendar days for delivery.

  • Express delivery: Guaranteed within 5 working days to UK mainland addresses. Costs vary by parcel size and weight — please email shop@survivalinternational.org for pricing before ordering.

  • Safeplace deliveries: If you choose delivery to a “Safeplace” agreed with Royal Mail, responsibility for the order passes to you. Survival cannot cover lost or damaged items left in Safeplaces.

Rest of the world delivery

  • We ship all international orders from the UK via Royal Mail. To keep shipping costs as low as possible for our customers, we use a standard untracked service.

  • Rates: £9.50 to mainland Europe and Ireland (Croatia, Iceland, Latvia, and Serbia are not included in this rate); £17.50 to the rest of the world (including Croatia, Iceland, Latvia, and Serbia)

  • Dispatched within 2–3 working days and will typically arrive within 1-2 weeks. However, please allow up to 30 calendar days for delivery.

  • We do not ship to Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, or Italy.

  • For our Italian shop please visit: catalogo.survival.it

Additional fees for overseas customers
Prices on our website don’t include import duties, taxes, or other fees. Any charges applied by your country are the customer’s responsibility.

We always declare the value, weight, and contents of each order and submit customs information electronically to help make the process as smooth as possible. However, we don’t have control over these fees and can’t predict the exact costs, as rules vary from country to country.

To avoid surprises, we recommend checking with your local customs office before placing your order.

If an order is refused due to unpaid import fees, we may need to charge for both the outgoing and return shipping, as well as any customs fees incurred.

All orders are shipped from the United Kingdom.

Responsible Person for General Product Safety Regulation 
Our EU-based Responsible Person ensures compliance with safety and regulatory requirements. Contact shop@survivalinternational.org for details. Responsibilities include:

  • Maintaining technical documentation and conformity assessments

  • Cooperating with market surveillance authorities

  • Addressing product safety concerns and corrective actions