Covid-19 Pandemic – shipping information
Global post is slower than usual so please do allow plenty of time to receive your order. You can see our guide to current delivery times below.
Thank you all for your patience and support in these unprecedented times.
Free standard delivery on all UK orders over £50. The standard delivery costs for UK orders is £4.99. Your order will be dispatched within 2-3 working days of receipt, subject to availability. Please allow a further 15 calendar days for delivery.
With our Express Delivery, your order will be delivered within 5 working days to any UK mainland address. The cost for this is £11.99.
Please note: This service is not available February through to August, it will be available again in September.
Mainland Europe, Ireland and rest of the world delivery
Our postage rate for Mainland Europe and Ireland is £8.99, and £16.99 to the rest of the world. Your order will be dispatched within 2-3 working days of receipt, subject to availability. Please allow a further 30 calendar days for delivery.
If your order contains any heavy items, a postage surcharge for non-UK deliveries will be added to your order: Europe at £7.60 and £14.30 for the rest of the world.
Additional fees for overseas customers
We cannot be held responsible for any tax, customs duties and additional fees your country may charge. We declare the cost, weight and description of the contents to our courier at the time of dispatch and submit our customs data electronically to aid customs clearance. To ensure a smoother experience, please do check any fees your order maybe be subjected to before making a purchase.
We recommend requesting information at your local customs office to calculate any additional fees.
In the case you refuse to receive the order because of the unexpected additional fees, we reserve the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.
Our orders ship from the UK.
Your last chance to order before the big day!
UK orders: 12 December for standard deliveries and 15 December for Express Delivery.
Mainland Europe and Ireland: 1 December.
USA and the rest of the world: 22 November.
Our warehouse will be closed over the Christmas period. The last working day will be 22 December and will re-open on 4 January. During this period orders can be taken, and will be sent out after 4 January.
Please note that we cannot refund any deliveries made after this time if they do not reach you by 25 December.
Post and packing
Our post and packing charges cover only the minimum cost of processing an average order. There is no donation to Survival in this charge.